Cancellation and Refunds
Refund Policy
Refund Policy
ROYALSKY TRAVELS TECHNOLOGY PVT. LTD.
OFFICIAL CANCELLATION & REFUND POLICY
CIN: U63090GJ2025PTC150000 | GSTIN: 24DLVPB0701E1ZL | DPIIT / Startup India Recognised
Official Portal: www.royalskytravels.in | Official Email: support@royalskytravels.com |
Helpline: +91 98240 82506 / +91 96243 12506
Policy Overview: At RoyalSky Travels (operated by RoyalSky Travels Technology Private Limited), we are
committed to complete pricing transparency, fair commercial practices, and dependable travel fulfillment. This Refund
Policy clearly explains the conditions, timelines, and procedures under which refunds and booking cancellations are
evaluated, approved, and disbursed across our platform.
committed to complete pricing transparency, fair commercial practices, and dependable travel fulfillment. This Refund
Policy clearly explains the conditions, timelines, and procedures under which refunds and booking cancellations are
evaluated, approved, and disbursed across our platform.
1. HOTEL BOOKING CANCELLATIONS & REFUND TIMELINES
> 100% Free Cancellation Window: Guests may cancel confirmed hotel reservations up to 24 hours prior to
scheduled check-in (calculated against the standard 12:00 PM check-in time) to receive a 100% full refund with
zero cancellation charges.
> Late Cancellation (24 Hours) & No-Show: Cancellations made within 24 hours of scheduled check-in, or
failure to arrive (no-show), will incur a 1-night room retention charge. Any residual amount beyond the retention
fee will be refunded.
> Mandatory Complimentary Room Upgrade Guarantee: If a partner hotel is unable to provide the booked room
category due to overbooking, mechanical failure, or emergency maintenance, the property is contractually
obligated to provide an immediate complimentary upgrade to a superior room category (Guaranteed Free
Upgrade, e.g., Deluxe to Suite) at no additional charge.
> Turnaway Relocation Liability & Full Refund Recourse: If a partner property defaults entirely and cannot
accommodate the guest on-site, the hotel must arrange equivalent or superior lodging (minimum 3-star standard)
within a 5 km radius and cover 100% of the customers AC cab transit costs. If the guest legitimately declines
relocation due to hotel default, an immediate 100% full refund will be issued by RoyalSky Travels.
2. 2-HOUR CLEANLINESS & PHOTO EVIDENCE REFUND PROTOCOL
(3-Step Guest Protection Protocol ) (Unsatisfactory Accommodation)
• Step 1 (Evidence Recording): If the allocated room is unhygienic, damaged, or contrary to booking specifications,
record clear photos and continuous 360° video evidence immediately without moving room items.
• Step 2 (Notice Within 2 Hours): Submit the media proof within 2 hours of check-in to support@royalskytravels.com
or via WhatsApp Helpline at +91 98240 82506.
• Step 3 (Remediation or 100% Full Refund): The front desk is granted 45 minutes to rectify the deficiency or
reassign an audited room. If unresolved within 45 minutes, an immediate 100% full refund will be processed to the
guest.
• Anti-Fraud Safeguard: Fabricated, staged, or fraudulent refund claims without verifiable proof will be dismissed and
invite legal action.
3. FLIGHT BOOKING CANCELLATIONS & REFUNDS
> Airline Fare Rules: RoyalSky Travels operates as a ticketing aggregator under DGCA guidelines. Flight
cancellations, seat cancellations, and ticket refunds are governed by the respective airline's fare rules, carriage
regulations, and penalty slabs.
> Airline Fare Rules: RoyalSky Travels operates as a ticketing aggregator under DGCA guidelines. Flight
cancellations, seat cancellations, and ticket refunds are governed by the respective airline's fare rules, carriage
regulations, and penalty slabs.
> Non-Refundable Fares: Non-refundable flight fares are ineligible for base fare refunds, though statutory
passenger airport taxes (UDF/PSF) may be refunded as permitted by airline policy.
> Airline Disruptions: If an operating airline cancels or reschedules a flight, RoyalSky Travels will process the
airline-sanctioned refund immediately upon receiving funds from the carrier.
4. TOUR & HOLIDAY PACKAGE REFUNDS
> Custom Itineraries: Refund eligibility and cancellation penalties depend on the cancellation notice date, advance
airline ticketing, hotel policies, and non-refundable safari/monument permits.
> Committed Supplier Costs: Any non-refundable expenses already committed to third-party travel partners will
be deducted from the refundable amount.
5. VISA ASSISTANCE & STATUTORY GOVERNMENT FEES
> Consultation Services: Visa assistance provided by RoyalSky Travels is strictly procedural and administrative.
Service and consultation charges become 100% non-refundable once documentation review or processing has
commenced.
> Statutory Embassy Fees: Statutory visa application fees paid directly or indirectly to sovereign embassies,
consulates, VFS/BLS centers, or immigration departments are strictly non-refundable regardless of whether the
visa is approved, delayed, or rejected.
6. NON-REFUNDABLE BOOKINGS & STATUTORY EXCLUSIONS
> Promotional Deals: Bookings explicitly sold under non-refundable promotional offers or flash sales.
> Mandatory KYC Failure: Check-in denial resulting from guest failure to produce mandatory original government-
issued photo identification (Aadhaar Card, Passport, Voter ID, or Driving License; PAN Card is strictly prohibited
for hotel check-in under statutory norms).
> Security & Statutory Violations: Immediate termination of stay without refund due to unregistered visitors after
10:00 PM, trespassing, narcotics possession (NDPS Act), illicit liquor (Gujarat Prohibition Act), or unlawful
conduct (ITPA Act).
> Consumed Services: Travel components or services that have already been utilized, consumed, or expired.
7. REFUND PROCESSING WINDOW & PAYMENT METHOD
> Original Payment Source: Approved refunds are remitted automatically back to the original source of payment
(Credit/Debit Card, UPI, Net Banking, or Wallet) used during booking.
> Turnaround Time (5-7 Days): Once authorized, refund transactions are processed within 5 to 7 working days.
Bank statement reflection depends on the customer's financial institution.
> Zero Hidden Deductions: RoyalSky Travels guarantees zero hidden deductions, clawbacks, or unauthorized
administrative fees beyond stated cancellation terms.
Note A. THIRD-PARTY AGGREGATOR & TBO API BOOKINGS POLICY
Fare Rules & Cancellation: Bookings fulfilled via third-party B2B APIs (including TBO inventory) are subject directly to the respective hotel’s individual cancellation matrices and non-refundable tiers. The standard 24-hour free cancellation window does NOT apply to non-refundable or restricted API inventory.
Turnaway & Relocation Disclaimer: Free room upgrades, 5 km turnaway relocation lodging, and AC cab transit reimbursements are guaranteed exclusively for RoyalSky Direct Network properties. For all API-aggregated bookings, RoyalSky Travels acts strictly as an intermediary under Section 79 of the IT Act, 2000, and will facilitate alternate arrangements or partner refunds solely in accordance with the aggregator's verified operational protocol.
8. HOW TO SUBMIT A REFUND REQUEST
> Standard Cancellations: Email support@royalskytravels.com with your Booking ID, registered contact number,
and reason for cancellation.
> Immediate Room Quality Helpdesk: Contact Helpline / WhatsApp Desk at +91 98240 82506 within 2 hours of
arrival with verifiable photo/video proof.
9. GOVERNING LAW & EXCLUSIVE JURISDICTION
All refund claims, interpretations, and related disputes shall be governed exclusively by the laws of India and are
subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.
Customer Support & Official Contact Directory
• Customer Care Email: support@royalskytravels.com & royalskytravels140@gmail.com
• 24/7 Helplines: +91 98240 82506 | +91 96243 12506
• Official Portal: www.royalskytravels.in
• Corporate Address: M-12/140 Sangh Mitra Flats, Opp. Keshavbaug Capital, Near Asapalav House, Satellite,
Ahmedabad - 380015, Gujarat, India
RoyalSky Travels – Your Journey, Our Responsibility.